Match-3 Realms

Support

Need help with Match-3 Realms? Email us at dev@skyvistaconsulting.com. Tell us your phone model and what happened, and we'll get back to you, usually within two working days.

Common questions

I bought a pack but didn't get it

Close the game completely and open it again: the game checks for unfinished purchases each time it starts and delivers them. If it still hasn't arrived, email us the order number from your purchase receipt (Google Play: an order number starting with GPA; App Store: the order ID in your Apple receipt email).

How do I get a refund?

Payments are handled by Google Play and the App Store. Request a refund from Google at support.google.com/googleplay or from Apple at reportaproblem.apple.com.

Where is my progress saved?

On your phone. Uninstalling the game or clearing its data removes your progress, so keep the game installed when you update it.

Can I continue a run later?

Yes. Your run is saved after every wave; tap Continue on the main menu.

Does the game have ads?

No. Packs in the Shop are optional, and everything can also be earned by playing.

Privacy

Read how the game handles data in our Privacy Policy.